Terms of Service

1. Who these Terms cover

Terms CLM is a product of Agreement Software Works, LLC., based in Colorado, United States. The marketing site is for information, demos, newsletters, and checkout. The application is the multi-tenant workspace where customers store contracts, run approvals, and use related features.

If you create or use an account on behalf of a company, you represent that you have authority to bind that company, and “you” means that company. Individual end users must also follow any rules set by their organization.

2. The Service

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes. Features may include, depending on your plan:

• Contract storage, versioning, and search
• AI-assisted extraction and summaries of uploaded documents
• Approvals, renewals, vendors, and procurement-related workflows
• Team and role-based access within your tenant

We may change, improve, or discontinue features with reasonable notice when the change is material. We do not promise that every feature will remain available forever or that the Service is error-free.

3. Accounts and tenants

• You must provide accurate account information and keep credentials secure.
• Customer administrators control users, roles, and content inside their tenant. You are responsible for activity under your tenant.
• Authentication may be handled by an identity provider you or we configure (for example OIDC / SSO on eligible plans).
• You must promptly notify us of unauthorized access you become aware of.

4. Customer content

You (or your organization) retain ownership of contracts, files, and other data you upload or create in the Service (“Customer Content”). You grant us a limited license to host, process, display, and transmit Customer Content solely to provide and support the Service, including AI-assisted analysis you request.

You represent that you have the rights needed to upload Customer Content and that it does not violate law or third-party rights. We do not claim ownership of your contracts.

5. AI features

If you use AI analysis, we extract text and generate structured summaries for your tenant. That processing is done to provide the feature in your workspace. We do not use your documents to train a shared model for other customers.

AI output is assistance only. It is not legal advice, a legal review, or a substitute for qualified counsel or your own business judgment. You remain responsible for decisions made using the Service.

6. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes
• Probe, scan, or attack the Service, or bypass access controls
• Interfere with other customers’ use or with tenant isolation
• Upload malware or content you have no right to process
• Resell, sublicense, or provide the Service to third parties except as allowed by your plan or a written agreement with us
• Reverse engineer the Service except to the extent law forbids that restriction
• Scrape the marketing site or application in a way that harms availability

We may suspend or terminate access for violations, security risk, or non-payment.

7. Plans, billing, and trials

Paid plans are described on the Pricing page and at checkout. Fees are billed through Stripe or another processor we designate. Unless stated otherwise at purchase, subscriptions renew automatically until canceled, and fees are non-refundable except where required by law or expressly offered by us.

You are responsible for applicable taxes. Plan limits (users, storage, API, or other meters) apply as disclosed for your tier. Enterprise or custom terms, if signed separately, control over these Terms where they conflict.

8. Marketing site and demos

Content on the marketing site is for general information. Demos, screenshots, and examples may be illustrative and not a commitment that every feature appears in every plan. Lead forms and newsletters are optional; our use of that information is described in the Privacy Policy.

9. Intellectual property

We and our licensors own the Service, including software, branding, and documentation. These Terms do not transfer any ownership to you other than the limited right to use the Service. Feedback you provide may be used by us without obligation to you.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for purposes of the relationship, except where disclosure is required by law. Customer Content is your confidential information. Our product design, pricing not public, and security details are ours.

11. Privacy

How we handle personal information is described in our Privacy Policy, which is incorporated by reference. For application data, the customer organization is typically the controller of end-user and contract data; we process it to provide the Service.

12. Third-party services

The Service may depend on third parties such as payment processors, identity providers, hosting, and analytics (when configured). Their terms and privacy practices apply to their services. We are not responsible for third-party outages outside our reasonable control, but we will use commercially reasonable efforts to restore the Service.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Agreement Software Works, LLC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. IF YOU USE ONLY FREE FEATURES, OUR TOTAL LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow certain limits; in those places, our liability is limited to the fullest extent allowed.

15. Indemnity

You will defend and indemnify Agreement Software Works, LLC. against claims arising from your Customer Content, your misuse of the Service, or your breach of these Terms, except to the extent caused by our willful misconduct.

16. Term and termination

These Terms apply while you use the Service. You may stop using the Service and cancel a paid subscription according to the cancellation path in your account or billing portal. We may suspend or terminate access for material breach, non-payment, legal risk, or discontinuation of the Service with notice when practical.

After termination, your right to access the application ends. We may delete or disable Customer Content after a reasonable period, subject to backups and legal holds, as described in the Privacy Policy. Sections that by nature should survive (including ownership, disclaimers, limits of liability, and indemnity) survive termination.

17. Governing law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law rules. Courts located in Colorado will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or the security of the Service.

18. Changes

If we change these Terms in a material way, we will update the date above and post the new version on this page. Continued use of the Service after that date means the updated Terms apply. If you do not agree, stop using the Service and cancel any paid plan.

19. General

• These Terms, plus any order form or enterprise agreement we sign with you, are the entire agreement for the Service.
• If a provision is unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices to you may be sent to the email on your account or posted in the Service.

20. Contact

Questions about these Terms: Request a briefing and note that it is a terms request, or use the contact option on the About page. Paying customers may also use the billing email on their account.

Agreement Software Works, LLC., Colorado, United States.